IRH Plumbing

The sentiment reflected in the reviews for IRH Plumbing is predominantly negative, indicating widespread dissatisfaction among customers. The reviews encapsulate several key themes:Poor Communication: Numerous customers reported frustrations relating to unresponsive communication from IRH Plumbing. Multiple reviewers indicated difficulties in reaching the company, with some stating that their call... Read more

The sentiment reflected in the reviews for IRH Plumbing is predominantly negative, indicating widespread dissatisfaction among customers. The reviews encapsulate several key themes:Poor Communication: Numerous customers reported frustrations relating to unresponsive communication from IRH Plumbing. Multiple reviewers indicated difficulties in reaching the company, with some stating that their calls went unanswered or that messages were not returned. One customer specifically stated their voicemail was always full, making it impossible to get in touch.Service Delays and Scheduling Issues: A prevalent issue outlined in the reviews is the company's inability to adhere to scheduled appointments. Many customers recounted incidents where technicians showed up hours late, or not at all, without prior notice. Delays in service were particularly frustrating when dealing with urgent plumbing issues, such as leaks and broken water heaters.Quality of Work: Several customers explicitly mentioned that the quality of service provided was unsatisfactory. Reviews indicate that IRH Plumbing's technicians often performed incomplete work, failed to diagnose issues correctly, or even worsened existing problems. There were claims of poorly executed installations and misuse of parts.Customer Service: While a few reviewers praised certain technicians for their helpfulness and professionalism, the broader theme pointed towards rude and unprofessional behavior from both technicians and management. Customers cited experiences where their issues were downplayed or dismissed, leading to increased dissatisfaction.Financial Concerns and Transparency: There are recurring mentions of unexpected costs and perceived overcharging for services. Customers expressed discontent with demands for out-of-pocket payments under circumstances they felt were unjustified, including exorbitant charges for minor modifications that could have been covered under their warranties.Mixed Experiences: There were a handful of reviews that countered the negative trend, shedding light on isolated positive experiences with specific technicians who provided timely and effective service. However, this suggests inconsistency in service quality, possibly pointing to varying levels of technician expertise and customer care. In conclusion, the combination of poor communication, unreliable service, unprofessional behavior, and questionable business practices heavily tarnishes the reputation of IRH Plumbing. The prevailing sentiment is one of frustration and disappointment, leading many customers to recommend seeking alternative plumbing services, especially when referred through home warranty providers. Read less