Farmer

The reviews for Farmer's Plumbing exhibit a blend of overwhelmingly positive and a few negative sentiments. Positive feedback consistently emphasizes: - Professionalism and Punctuality: Customers frequently mention that technicians arrive on time and conduct their duties in a professional manner. Reviews give high marks to the courteous behavior of the team. - Quality of Work: Many reviews appla... Read more

The reviews for Farmer's Plumbing exhibit a blend of overwhelmingly positive and a few negative sentiments. Positive feedback consistently emphasizes: - Professionalism and Punctuality: Customers frequently mention that technicians arrive on time and conduct their duties in a professional manner. Reviews give high marks to the courteous behavior of the team. - Quality of Work: Many reviews applaud the high quality of repairs and installations, stating that the workmanship is thorough and well-executed. Specific jobs such as water heater replacements and plumbing installations during kitchen remodels are noted as being done exceptionally well. - Responsive Communication: A number of reviewers commend Andy's promptness in responding to inquiries and calls, especially in emergency situations. This builds a rapport and trust among satisfied customers. - Honesty and Transparency: Customers appreciate the upfront prices and the honesty displayed by the team, particularly in moments where clients might have been misled by other services. This includes instances where less work was needed than initially proposed by other companies. Conversely, some common negatives include: - Follow-up Issues: A recurring theme in the negative reviews points to challenges in communication post-service. Specifically, customers express frustration when issues remain unresolved and when follow-ups are lacking after initial jobs. - Handling of Complaints: Some customers felt dissatisfied when certain problems were not addressed appropriately, leading to the hiring of other services to rectify the issues. - Inconsistent Experiences: The spectrum of service quality reflects that while many customers have had favorable experiences, there are enough complaints regarding repeated calls for the same issue to indicate a lack of thoroughness in follow-up resolutions. Overall, Farmer's Plumbing maintains a strong reputation among a significant portion of its clientele, although attention to post-service communication and consistency in addressing recurring complaints would enhance customer satisfaction even further. Read less