American Septic Services dba Goddards/Nazco Services

Service Execution and Communication Issues: Many reviews highlight a disconnect between what customers expect and what is communicated during the service inquiry. Several customers reported not being informed about necessary preparations (e.g., removing a cement cap), leading to logistical headaches and additional costs. This recurring theme indicates a lack of clarity in the service process.Cost ... Read more

Service Execution and Communication Issues: Many reviews highlight a disconnect between what customers expect and what is communicated during the service inquiry. Several customers reported not being informed about necessary preparations (e.g., removing a cement cap), leading to logistical headaches and additional costs. This recurring theme indicates a lack of clarity in the service process.Cost Concerns: Numerous reviewers noted the high prices compared to competitors, with allegations of being charged for unnecessary services or for work not performed adequately. There are specific references to customers feeling overcharged or misled regarding pricing, contributing to their overall dissatisfaction.Customer Service and Professionalism: A significant number of reviews express frustration with the manner in which customer service representatives, including the owner, handle calls. Comments about rudeness, lack of accountability, and poor follow-up are common. This has led to many customers stating they would not recommend the service or use it again.Quality of Work: Several users reported that the quality of the actual service was lacking, with accounts of damages caused during the work (such as chipping bricks or creating unsanitary conditions) and insufficient solutions to issues. Customers mentioned being charged repeatedly for the same problems without effective resolutions.Mixed Experiences: While there are positive reviews citing prompt service, friendly technicians, and a general satisfaction with specific jobs, these seem to be outnumbered by the negative feedback, indicating that while there are capable employees within the company, the overall systems and management may not be supporting consistent positive service delivery. In summary, while some customers had acceptable experiences, the overwhelming sentiment reveals that American Septic Services faces significant challenges related to customer service, communication, and overall reliability that greatly affect customer satisfaction and loyalty. Read less