Pro Integrity Plumbing

The feedback for Pro Integrity Plumbing reveals a division among customers, indicating the need for improved consistency in service delivery. Positive reviews frequently mention individual staff members who displayed professionalism, effective communication, and a willingness to go the extra mile. Clients expressed appreciation for the technical proficiency of plumbers like Chris and Casey, citing... Read more

The feedback for Pro Integrity Plumbing reveals a division among customers, indicating the need for improved consistency in service delivery. Positive reviews frequently mention individual staff members who displayed professionalism, effective communication, and a willingness to go the extra mile. Clients expressed appreciation for the technical proficiency of plumbers like Chris and Casey, citing their ability to resolve plumbing issues promptly and provide helpful advice. Conversely, there are considerable concerns regarding customer service and trustworthiness. A significant number of reviewers claim the company attempted to mislead them, particularly when dealing with costs associated with repairs. Instances where necessary parts were incorrectly ordered or a push for unnecessary modifications were claimed to be particularly troubling. Users expressed frustration regarding the perceived lack of accountability when problems arose, noting instances of poor communication and dismissive customer service. Moreover, some reviewers expressed feeling that the team took advantage of vulnerable customers, particularly those depending on insurance claims, leading to a sentiment of skepticism about their business ethics. The phrase "scammers" appeared multiple times, indicating a deep-seated distrust in the company's practices. Overall, while the skills of certain employees Shone through in many experiences, the overarching sentiment suggests that Pro Integrity Plumbing must extensively improve its customer service protocols and maintain a consistent standard of integrity to gain the trust of its clientele. Read less