23 1/2 SOS Plumbing

The majority of the reviews regarding 23 1/2 SOS Plumbing show a strong emphasis on customer service and timely responses. Several customers lauded Tina's assistance in handling their inquiries, noting her compassionate understanding of stressful situations. This was a consistent sentiment among those who felt relieved by the free estimates and the efficiency of the team in resolving plumbing issu... Read more

The majority of the reviews regarding 23 1/2 SOS Plumbing show a strong emphasis on customer service and timely responses. Several customers lauded Tina's assistance in handling their inquiries, noting her compassionate understanding of stressful situations. This was a consistent sentiment among those who felt relieved by the free estimates and the efficiency of the team in resolving plumbing issues, such as water heater installations completed within tight timelines. On the flip side, there are criticisms specifically directed towards some technicians, particularly Javier and Ricky. One customer expressed disappointment with Javier's dismissive attitude and lack of thorough investigation into a leak, labeling him as "cocky" and unhelpful. Another highlighted an issue with Ricky's scheduling, citing dishonesty when he failed to show up on time without prior notice. This inconsistency in customer interactions led to feelings of frustration and mistrust among certain customers. Overall, while the company has a robust framework for customer service, including quick response times and fair pricing, the differing experiences with some technicians indicate a need for improvement in technician training and communication to ensure a uniformly positive experience for all customers. Read less