A & M Plumbing Service

The reviews collectively depict a strong sense of reliability and trustworthiness surrounding A & M Plumbing Service. Many customers commend Mike's ability to deliver quality service with a personal touch. Specific positive comments include timely arrivals, reasonable pricing, and high levels of professionalism, suggesting that the company values customer satisfaction. For example, one reviewer hi... Read more

The reviews collectively depict a strong sense of reliability and trustworthiness surrounding A & M Plumbing Service. Many customers commend Mike's ability to deliver quality service with a personal touch. Specific positive comments include timely arrivals, reasonable pricing, and high levels of professionalism, suggesting that the company values customer satisfaction. For example, one reviewer highlighted Mike's punctuality, noting he arrived 15 minutes early and completed the work efficiently, further enhancing customer confidence in their service. Another common thread is the emphasis on honesty, especially regarding pricing. Multiple reviewers mentioned that Mike stands by his phone quotes and does not attempt to upsell or inflate costs, making it particularly appealing for customers concerned about being overcharged, especially senior citizens. This trust in pricing practices can lead to long-term customer loyalty, as illustrated by several customers who regard A & M as their primary plumbing choice. Moreover, the company receives praise for its responsiveness to urgent plumbing needs. Many reviews include commendations for same-day service, which customers found crucial in emergency plumbing situations like leaks and water heater problems. This swift response not only resolves immediate issues but also fosters a sense of community reliance on their services. However, the negative review introduces a significant concern regarding customer service, particularly in the context of communication and follow-through on estimates. This indicates an area for improvement amidst an otherwise robust positive reputation, suggesting that while many customers enjoy a seamless experience, there may be inconsistencies that need addressing to maintain overall satisfaction. In conclusion, A & M Plumbing Service is generally well-regarded, especially for their integrity and service quality, but they would benefit from addressing the communication gaps noted by a few customers to improve their overall service experience. Read less