On R Way Plumbing & Drain Cleaning

The recent reviews for On R Way Plumbing & Drain Cleaning overwhelmingly convey a strong sense of customer satisfaction and trust in the services provided. A significant number of customers express their appreciation for the team's effectiveness in resolving plumbing issues, particularly in emergency situations. Reviewers frequently mention the promptness of Jeff and his team, highlighting their a... Read more

The recent reviews for On R Way Plumbing & Drain Cleaning overwhelmingly convey a strong sense of customer satisfaction and trust in the services provided. A significant number of customers express their appreciation for the team's effectiveness in resolving plumbing issues, particularly in emergency situations. Reviewers frequently mention the promptness of Jeff and his team, highlighting their ability to respond quickly and efficiently, often arriving on the same day as the call. Customers also noted Jeff's extensive knowledge and professionalism, with several statements commending him for clear communication and providing valuable insights into plumbing concerns. Reviews emphasize his friendly demeanor, with many customers feeling at ease during interactions, fostering a sense of trust. This trust is borne out by multiple customers stating that they have referred On R Way to friends and family, indicating a strong word-of-mouth reputation. Moreover, the reviews delve into the respect and integrity demonstrated by the team, particularly when customers choose not to proceed with expensive solutions. One reviewer specifically highlighted that despite changing their mind about a scheduled repair, Jeff did not pressure them and even offered a discount, which showcases the company's customer-oriented approach. However, despite the predominantly positive feedback, there is a notable negative experience reported by one customer, who accused the company of attempting to upsell unnecessary repairs. This review serves as a reminder of potential areas for improvement, as it contrasts sharply with the otherwise favorable sentiment expressed by other customers. In conclusion, On R Way Plumbing & Drain Cleaning is regarded as a trustworthy and reliable plumbing service, characterized by quick response times, thorough work, and a customer-first mentality, making them a highly recommended choice for plumbing needs in the community, despite a singular negative instance that could be addressed to fortify their reputation further. Read less