ASAP Water Heater & Plumbing

The sentiment reflected throughout customer experiences with ASAP Water Heater & Plumbing predominantly skews positive. Numerous reviewers commend Keith for his punctuality, expressing gratitude for his quick response times during plumbing emergencies, particularly with water heater failures. Many customers noted that Keith's readiness to guide them through troubleshooting steps before charging fo... Read more

The sentiment reflected throughout customer experiences with ASAP Water Heater & Plumbing predominantly skews positive. Numerous reviewers commend Keith for his punctuality, expressing gratitude for his quick response times during plumbing emergencies, particularly with water heater failures. Many customers noted that Keith's readiness to guide them through troubleshooting steps before charging for a visit exemplified his commitment to customer service. The reviews also highlight Keith's extensive knowledge concerning Navien tankless water heaters. Customers frequently remarked on his capability to diagnose problems effectively and provide straightforward explanations about potential solutions, often contributing to a sense of trust and reassurance. The combination of thorough service and professional demeanor enhances the overall customer experience, resulting in strong recommendations for his services. Common themes include mentions of efficiency in completing service requests, with many customers remarking on the minimal disruption to their daily lives during installations or repairs. Keith's willingness to offer educational insights during visits has been particularly appreciated, as several reviewers found themselves better informed about their systems. This educational aspect was repeatedly noted as a significant factor in customers' assessments of the quality of service they received. Despite the high praise, a minority of reviews expressed concerns about pricing, suggesting that certain services felt overly expensive relative to the work performed. Additionally, there were mentions of difficulties in scheduling and communication, specifically regarding response times that did not meet customers Read less