CBMI

Service Quality and Follow-Through: A consistent theme among the reviews is the lack of proper follow-through on service promises. Customers reported incomplete service calls, instances of technicians leaving without completing jobs, and failures to respond to urgent issues such as gas leaks in a timely manner.Professionalism and Communication: Many reviewers described experiences with staff that ... Read more

Service Quality and Follow-Through: A consistent theme among the reviews is the lack of proper follow-through on service promises. Customers reported incomplete service calls, instances of technicians leaving without completing jobs, and failures to respond to urgent issues such as gas leaks in a timely manner.Professionalism and Communication: Many reviewers described experiences with staff that lacked professionalism. Notably, there were complaints about rude communication from dispatch and managers, as well as instances where customers felt disrespected or ignored when trying to resolve issues. The failure to provide updates or adhere to scheduled appointments significantly contributed to customer frustrations.Driving Safety Concerns: Several reviews highlighted alarming incidents involving employees' driving, which raised concerns about the overall professionalism of the company. The belief that if the company does not prioritize safe driving, it may also compromise service quality further exacerbated customers Read less