The Sewer Surgeon

The Sewer Surgeon has garnered a mixed sentiment over the past month, reflecting both commendable service and notable frustrations. Many customers expressed high satisfaction with the responsiveness and professionalism of the technicians, particularly highlighting their punctuality, communication, and willingness to educate homeowners. Specific employees like David, Jonathan, Bruce, and Sergio wer... Read more

The Sewer Surgeon has garnered a mixed sentiment over the past month, reflecting both commendable service and notable frustrations. Many customers expressed high satisfaction with the responsiveness and professionalism of the technicians, particularly highlighting their punctuality, communication, and willingness to educate homeowners. Specific employees like David, Jonathan, Bruce, and Sergio were frequently mentioned for their friendly disposition and effective problem-solving skills. Customers appreciated the transparency in pricing and options for service, contributing to a positive overall impression. However, recurring complaints targeted issues with scheduling and communication, particularly in scenarios where appointments were missed or delayed without timely updates. Some reviews described unsatisfactory experiences when it came to service follow-through, specifically concerns over workmanship and incomplete jobs. Overall, while many customers would recommend The Sewer Surgeon for their plumbing needs, inconsistent experiences suggest an area for improvement in operational reliability. Read less