Premium One Plumbing

The reviews for Premium One Plumbing indicate strong overall satisfaction with the service provided, specifically by James, who is frequently mentioned by name. Clients consistently praise him for his expertise, punctuality, and the thoroughness of his work. Noteworthy highlights from the reviews include his willingness to explain the plumbing issues, perform repairs efficiently, and even go the e... Read more

The reviews for Premium One Plumbing indicate strong overall satisfaction with the service provided, specifically by James, who is frequently mentioned by name. Clients consistently praise him for his expertise, punctuality, and the thoroughness of his work. Noteworthy highlights from the reviews include his willingness to explain the plumbing issues, perform repairs efficiently, and even go the extra mile by providing valuable advice regarding future maintenance. A recurring theme in the positive reviews is the personalized approach James takes, treating his clients with respect and care. Many customers appreciate that he takes measures to protect their homes, such as wearing shoe covers and cleaning up after himself, which further reflects his professionalism. Additionally, customers often note the value of having direct communication with James, as he operates as a small business owner. On the other hand, negative reviews point to lapses in customer service, particularly around appointment scheduling and communication. Some clients expressed frustration with instances of last-minute cancellations or poor responsiveness, leading to dissatisfaction regarding time management. There were a few cases noted where the quality of service received differed greatly, resulting from perceived rudeness or dismissive attitudes when addressing customer concerns. Moreover, certain reviews indicated concerns about the accuracy of estimates provided by Premium One Plumbing. Complaints regarding high prices for relatively simple jobs were highlighted, as well as reports of overcharging for minimal work. In instances where home warranty claims were involved, customers sometimes felt that the service rendered was insufficient or that the diagnosis given was incorrect, leading to lack of trust in the service. Overall, Premium One Plumbing has established a reputation for reliability and skilled workmanship under James Read less