Kings Plumbing & Rooter

Positive Customer Experiences: Numerous customers highlight their positive interactions with Edi and other technicians at Kings Plumbing. Phrases like "very professional," "great customer service," and "quick and efficient work" appear frequently. Specific recounts of timely responses and successful resolutions to plumbing issues bolster the assertion that when they deliver, they excel at pro... Read more

Positive Customer Experiences: Numerous customers highlight their positive interactions with Edi and other technicians at Kings Plumbing. Phrases like "very professional," "great customer service," and "quick and efficient work" appear frequently. Specific recounts of timely responses and successful resolutions to plumbing issues bolster the assertion that when they deliver, they excel at providing quality service.Professionalism and Knowledge: The competence and background knowledge of their technicians is recognized. Many reviews note that technicians efficiently resolve issues, demonstrate expertise, and maintain a polite demeanor. Customers specifically mention the ability of Edi and Avo to articulate problems and solutions clearly, helping to build trust.Communication Issues: On the flip side, the highlighted concerns revolve around a lack of communication, particularly when jobs are tied to home warranty claims. Many reviewers reported difficulty in reaching the company, long wait times for responses, and a lack of follow-up, which ultimately left them feeling frustrated. This inconsistency appears to be a significant area of concern that undermines the company's overall reputation.Problematic Experiences with Home Warranty: Clients assigned Kings Plumbing through home warranty companies frequently experienced poor communication between Kings and their warranty providers, causing delays in service. Specific cases involve customers having to mediate communication, leading to extensive and stressful delays in resolving simple plumbing issues.Mixed Reviews on Work Quality: While there are numerous commendations for quick and effective service, issues of incomplete work or unprofessional follow-ups were also mentioned. Some customers recounted scenarios where they believed they were overcharged for unsatisfactory work or where the work done did not align with client expectations, especially concerning compliance with local codes and regulations.Trust and Integrity: Some customers Read less