Overview of Company Customer Sentiment Analysis in January
Overall, Extreme Plumbing and Rooter has received a mix of reviews over the last month, indicating strong service and professionalism in many instances, particularly in emergency responses and quick repairs. Many customers praised their promptness, communication, and the expertise of the staff, often highlighting specific team members for their professionalism and efficiency. However, a few review... Read more
Overall, Extreme Plumbing and Rooter has received a mix of reviews over the last month, indicating strong service and professionalism in many instances, particularly in emergency responses and quick repairs. Many customers praised their promptness, communication, and the expertise of the staff, often highlighting specific team members for their professionalism and efficiency. However, a few reviews indicate concerns about customer service, issues with billing, and dissatisfaction with certain repair jobs. While many customers expressed high satisfaction and a willingness to recommend the service, there are notable complaints about communication breakdowns and perceived dishonesty in billing or the quality of work. --- Read less
Overview of Company Customer Sentiment Analysis in January
Positive Responses: A significant majority of the reviews highlight the quick response time and professionalism of the plumbers, with many customers expressing their appreciation for the courteous and friendly demeanor of the technicians. Specific names like Abe, Hakob, and Gustavo frequently emerged as technicians who provided excellent service, creating a positive perception of the staff's exper... Read more
Positive Responses: A significant majority of the reviews highlight the quick response time and professionalism of the plumbers, with many customers expressing their appreciation for the courteous and friendly demeanor of the technicians. Specific names like Abe, Hakob, and Gustavo frequently emerged as technicians who provided excellent service, creating a positive perception of the staff's expertise and approachability.Emergency Services: The company appears to excel in handling emergency requests, with multiple customers noting that they received same-day service, often within hours of calling. The quick and effective handling of urgent plumbing issues has led many to consider Extreme Plumbing their go-to option for emergency situations.Effective Communication: Many reviews praised the overall communication from scheduling to service completion, with customers appreciating timely updates and transparency about pricing. The ability of the staff to explain plumbing issues and remedies in a straightforward manner helped foster trust among clients.Concerns and Issues: Despite the positive feedback, some customers reported issues with follow-up service, billing concerns, and perceived deficiencies in workmanship. Specific complaints addressed allegations of being overcharged, poor-quality installation, missed appointments, and inadequate responses to follow-up inquiries. A few customers expressed dissatisfaction with the company Read less