Drip Too Hard Plumbing

The recent reviews for Drip Too Hard Plumbing reflect generally positive sentiments towards the quality of service provided by Harry, the main technician. A majority of customers appreciate his promptness and communication skills, often noting that he provides a timeframe for arrival and keeps the customers informed about any delays. This aspect of customer service appears to be a strong point for... Read more

The recent reviews for Drip Too Hard Plumbing reflect generally positive sentiments towards the quality of service provided by Harry, the main technician. A majority of customers appreciate his promptness and communication skills, often noting that he provides a timeframe for arrival and keeps the customers informed about any delays. This aspect of customer service appears to be a strong point for the company, enhancing the overall customer experience. Many clients mention the affordability of the services, particularly in comparison to other plumbers in the Los Angeles area. Several reviews highlight specific instances where Harry performed jobs at much lower costs than competitors, such as drain cleaning, leak detection, and water heater installations. Customers recognize and appreciate Harry's honesty and fairness when it comes to pricing, stating that he does not engage in upselling, which further solidifies their trust in his services. However, negative feedback does emerge, primarily centered around issues related to the effectiveness of the services and equipment used. A notable complaint was the failure to effectively resolve a clog, despite significant time and charges incurred. Additionally, a customer pointed to a stark contrast in pricing and service efficacy when comparing their experience with another plumber, which raises concerns about the consistency in service quality. While the positive reviews emphasize Harry's professionalism, honesty, and ability to handle plumbing issues effectively, the few negative experiences reflect the need for improvements in operational aspects, such as updating equipment and ensuring service results align with customer expectations. The company seems to have a solid foundation built on strong customer relationships but must address these operational issues to maintain a favorable reputation and further enhance customer satisfaction. Read less