Don Lollar Plumbing

Analysis of the reviews reveals a sharp contrast in sentiment, heavily leaning towards disappointment and dissatisfaction among former loyal customers. The cornerstone of these sentiments revolves around the merger with Valley Plumbing, which many believe has altered the foundational principles and practices of Don Lollar Plumbing. A recurring theme is the displeasure over pricing policies and u... Read more

Analysis of the reviews reveals a sharp contrast in sentiment, heavily leaning towards disappointment and dissatisfaction among former loyal customers. The cornerstone of these sentiments revolves around the merger with Valley Plumbing, which many believe has altered the foundational principles and practices of Don Lollar Plumbing. A recurring theme is the displeasure over pricing policies and upselling tactics. Multiple reviewers describe experiences where they felt pressured to agree to expensive additional services that were not initially communicated or necessary. One customer recounted receiving a quote for a kitchen faucet installation that increased substantially compared to prior costs, indicating a significant price inflation post-merger. This trend of high-pressure sales and aggressive quoting practices not only frustrated customers but also led to experiences where homes were left messy and repairs incomplete. Another major concern raised is around customer service and responsiveness. Several customers noted that the lack of communication and delayed responses were stark contrasts to the reliable, prompt service they had previously received. In particular, one customer lamented the difficulty in getting urgent service, leading them to seek help elsewhere, emphasizing the loss of the immediate support they once relied on. While a minority still commend the technical skills and professionalism of individual plumbers, this has not escaped the overarching negative sentiment regarding the company as a whole. A few positive reviews highlight instances of effective problem-solving and friendly service; however, they are often followed by bitter reflections on pricing practices, indicating that skill alone is no longer enough to outweigh overall discontent. In summary, the reviews presented create a narrative of disappointment and concern for a company that many once regarded highly. The change in ownership and subsequent operational shifts have left a significant portion of the customer base urging others to reconsider using Don Lollar Plumbing, citing a transformation from a customer-focused service to one driven by revenue generation. Read less