Advanced Quality Plumbing

A closer examination of the reviews reveals a strong emphasis on the responsiveness and professionalism of Advanced Quality Plumbing's staff. Multiple reviews highlight how quickly the company responds to service requests, with several customers expressing appreciation for technicians arriving within hours of their initial call, even on weekends. The technicians are often described as courteous, k... Read more

A closer examination of the reviews reveals a strong emphasis on the responsiveness and professionalism of Advanced Quality Plumbing's staff. Multiple reviews highlight how quickly the company responds to service requests, with several customers expressing appreciation for technicians arriving within hours of their initial call, even on weekends. The technicians are often described as courteous, knowledgeable, and efficient, which contributes positively to the customer experience. Specific mentions of technicians like Kory and Steve underline a level of personal connection and trust that customers feel, with many planning to use the company again in the future based on these interactions. Customers have applauded the thoroughness in addressing plumbing issues, such as unclogging drains and replacing appliances, often accompanied by helpful suggestions on maintaining plumbing systems. On the flip side, several reviews indicate dissatisfaction with pricing structures and transparency. Instances of high quotes for simple repairs raised red flags among customers who expressed feelings of being overcharged or misled. Some reviews explicitly indicate dissatisfaction with the diagnostic procedures or the quality of work, leading to costly follow-up repairs from other companies. Notably, complaints also arose regarding inconsistencies in service delivery; while many experienced excellent service, others reported frustrations related to technician availability and follow-up communication. A couple of reviews pointed out issues with getting accurate estimates without further complications and miscommunications about scope and pricing before jobs commenced. Overall, Advanced Quality Plumbing appears capable of delivering high-quality service, particularly in emergency scenarios. However, the company may benefit from addressing its pricing transparency and ensuring consistency across all technician interactions to enhance overall customer satisfaction and remedy the gaps noted in a handful of reviews. Read less