Total Rooter & Plumbing

Total Rooter & Plumbing demonstrates strong professionalism with consistent praise for punctuality, communication, and courteous technicians (particularly David, Reyes, and Steve in positive reviews). Project completion is solid with most jobs finished on time and follow-through honored, though two serious incidents (building flood, gas line left open) significantly impact this dimension. Experien... Read more

Total Rooter & Plumbing demonstrates strong professionalism with consistent praise for punctuality, communication, and courteous technicians (particularly David, Reyes, and Steve in positive reviews). Project completion is solid with most jobs finished on time and follow-through honored, though two serious incidents (building flood, gas line left open) significantly impact this dimension. Experience/workmanship is strong with customers noting technical knowledge and problem-solving. Pricing receives moderate support with some customers praising fair rates and transparency, but two 1-star reviews cite aggressive upselling ($588 labor for toilet replacement, $129.50 diagnostic fee) that undermine trust. The company shows a troubling pattern of defensive responses to negative feedback. Read less