cole heating & air & Plumbing

Cole exhibits significant inconsistency in service delivery. Positive reviews highlight skilled technicians, thorough workmanship, fair pricing, and strong follow-through on complex jobs. However, severe negative reviews document critical failures in communication, appointment management, and honest business practices—including missed appointments, lack of callback accountability, and allegedly ... Read more

Cole exhibits significant inconsistency in service delivery. Positive reviews highlight skilled technicians, thorough workmanship, fair pricing, and strong follow-through on complex jobs. However, severe negative reviews document critical failures in communication, appointment management, and honest business practices—including missed appointments, lack of callback accountability, and allegedly deceptive upselling tactics. The company demonstrates strong technical capability and professionalism when work is performed, but professionalism scores are heavily penalized by documented customer service breakdowns and scheduling failures. Pricing appears fair in routine service but is questioned in major system recommendations. Read less