23 Hours Plumbing

This contractor's review profile is dominated by severe, credible complaints involving theft of customer property, extortion, dishonesty, and refusal to complete paid work — behaviors that collapse scores across all dimensions. Two separate 2024 reviews describe an identical pattern of the contractor taking a customer's water heater hostage and demanding full payment for incomplete work, which i... Read more

This contractor's review profile is dominated by severe, credible complaints involving theft of customer property, extortion, dishonesty, and refusal to complete paid work — behaviors that collapse scores across all dimensions. Two separate 2024 reviews describe an identical pattern of the contractor taking a customer's water heater hostage and demanding full payment for incomplete work, which is both a project completion failure and a profound professionalism failure. A third negative review documents late arrival, hidden charges, and unprofessional conduct. The three positive reviews are older (2015–2016) and describe competent, prompt service, but they are significantly outweighed by the severity and recency of the negative accounts. The recency weighting further suppresses the score, as the most recent reviews — from 2024 — are the most damaging. Read less