Rosales Plumbing & Rooter

The reviews for Rosales Plumbing & Rooter reveal several consistent themes that contribute to a strong overall sentiment:Customer Service Excellence: Many reviewers commend the company's responsiveness, with several noting quick replies to requests for service. Oscar, in particular, is frequently highlighted for his professionalism, courtesy, and approachability. Customers appreciate that he often... Read more

The reviews for Rosales Plumbing & Rooter reveal several consistent themes that contribute to a strong overall sentiment:Customer Service Excellence: Many reviewers commend the company's responsiveness, with several noting quick replies to requests for service. Oscar, in particular, is frequently highlighted for his professionalism, courtesy, and approachability. Customers appreciate that he often goes beyond by offering advice and following up after service.Quality of Work: The majority of reviewers express satisfaction with the quality of plumbing services provided. The team is consistently described as diligent, capable, and thorough, performing jobs effectively from unclogging drains to major re-piping projects. Multiple customers mention the neatness of their work and the respect shown for the customers' homes.Honesty and Fair Pricing: Several reviews emphasize the transparent pricing and honest dealings of the Rosales team. Customers report fair estimates and no unexpected charges, creating a sense of trust in the service. The notion that the company does not engage in price gouging, as experienced with other plumbing services, was highly appreciated.Reliability and Punctuality: Reviewers frequently comment on the punctuality of the service team and their reliability in showing up as scheduled. This reliability fosters a sense of security and confidence among customers, leading to recommendations of the company to friends and family.Family Business Appeal: Given that Rosales Plumbing is a family-run business, many customers express a preference for supporting local, family-owned entities. This sentiment resonates with those who value personal interactions over corporate experiences.Common Complaints: While positive reviews far outnumber the negative, a few customers raised concerns about unresponsive communication on certain occasions and quotes that felt high for repeat customers. However, these complaints represent a small fraction of the reviews, suggesting that Rosales Plumbing maintains a strong reputation overall. In conclusion, Rosales Plumbing & Rooter is largely viewed as a reliable and customer-oriented plumbing service, providing high-quality work at competitive pricing backed by strong communication and customer service. Read less