Plumbing Wholesale Outlet - PWO Brea

Customer Service: The overwhelming majority of reviews emphasize exceptional customer service at PWO. Many customers describe the staff as friendly, helpful, and knowledgeable, often going above and beyond to assist with specific needs and challenges. Personal anecdotes, such as the staff providing free components when feasible or showcasing unique plumbing solutions, contribute to a positive repu... Read more

Customer Service: The overwhelming majority of reviews emphasize exceptional customer service at PWO. Many customers describe the staff as friendly, helpful, and knowledgeable, often going above and beyond to assist with specific needs and challenges. Personal anecdotes, such as the staff providing free components when feasible or showcasing unique plumbing solutions, contribute to a positive reputation.Pricing Concerns: A significant portion of the reviews indicate dissatisfaction with PWO's pricing. Multiple customers mention that similar products are available at much lower prices at major competitors like Home Depot. Customers feel frustrated by the price disparity, citing examples where specific items were marked considerably higher at PWO.Product Availability and Special Orders: Another positive highlight is the ability of the store to source odd or specialized plumbing fittings. Customers appreciate the willingness of the staff to help procure items that may not be readily available in-store. This reinforces the store's image as a valuable resource for plumbing needs, particularly for professionals and serious DIYers.Return and Exchange Policy: Several reviews spotlight the strict no-return policy, which has caused frustration for certain customers. Negative sentiments are expressed around the inability to negotiate prices or exchange items, suggesting that the pricing strategy may deter potential future customers.Mixed Recommendations: While many customers recommend PWO for good service and specialized products, others caution against shopping there due to price issues. The review mentions a suggestion to choose larger home improvement stores for cost-effectiveness instead, indicating that while service may be good, it may not be the best fit for budget-conscious shoppers. In conclusion, Plumbing Wholesale Outlet in Brea has garnered both loyalty and criticism. The company's strong customer service and support can serve as its competitive edge; however, addressing pricing strategies and return policies may help improve customer experiences and broaden its customer base. Read less