Pennine Plumbing

The majority of recent reviews for Pennine Plumbing are overwhelmingly positive. Customers consistently praised specific employees, particularly Joey T, Armando, and Tony, for their professionalism, work quality, and courteous behavior. Reviewers appreciated the transparent pricing, timely responses, and the thorough diagnostics performed on plumbing issues. Many comments noted technicians' willin... Read more

The majority of recent reviews for Pennine Plumbing are overwhelmingly positive. Customers consistently praised specific employees, particularly Joey T, Armando, and Tony, for their professionalism, work quality, and courteous behavior. Reviewers appreciated the transparent pricing, timely responses, and the thorough diagnostics performed on plumbing issues. Many comments noted technicians' willingness to explain the work needed and provide advice on maintaining plumbing systems, contributing to a strong impression of customer-oriented service. A recurring theme in the reviews is the effective communication style employed by the technicians. Clients felt informed throughout the process, which enhanced their overall satisfaction with the service. There was also notable appreciation for the company's attention to cleanliness, with several customers mentioning that work areas were left tidy post-service. Despite the overall positive feedback, some customers did express dissatisfaction regarding specific interactions. Issues included complaints about the perceived high cost of services and concerns about inadequate resolutions for plumbing problems, leading to additional charges for follow-up visits. One particularly negative review highlighted a significant concern regarding a gas leak diagnosis that was deemed unhelpful and overpriced. This suggests that while the technical ability of the plumbers is well-regarded, the pricing strategy and problem resolution in certain instances may lead to customer frustration. In summary, Pennine Plumbing has built a reputation for quality service, professionalism, and effective plumbing solutions, while also facing challenges related to pricing transparency and follow-up service satisfaction. The company has numerous loyal clients who express their willingness to recommend its services, emphasizing the overall reliability offered despite a few critical voices. Read less