Rapid Rooter Drain Master & Plumbing Experts

Rapid Rooter and Eddie in particular earn strong marks for professionalism, with dozens of reviews praising punctuality, communication, responsiveness, and courteous demeanor across many years of service. Experience and technical knowledge are also well-regarded, with multiple reviewers noting Eddie's ability to quickly diagnose problems, offer honest alternatives, and even resolve issues remotely... Read more

Rapid Rooter and Eddie in particular earn strong marks for professionalism, with dozens of reviews praising punctuality, communication, responsiveness, and courteous demeanor across many years of service. Experience and technical knowledge are also well-regarded, with multiple reviewers noting Eddie's ability to quickly diagnose problems, offer honest alternatives, and even resolve issues remotely via phone or FaceTime. Project completion is generally solid, but is meaningfully dragged down by several credible negative reviews describing incomplete inspections, a drain that failed within three days, a misdiagnosed leak that delayed repairs by four days, a technician who abandoned a job after one minute, and a home warranty case with poor follow-through and communication. Pricing is the weakest dimension: while many customers praise fair or reasonable fees, a notable cluster of negative reviews describes surprise charges, a quote that ballooned from $150-$225 to $745, a $175 charge for a 15-minute washer replacement, and one reviewer who explicitly exchanged a positive review for a service discount — raising integrity concerns. The overall score reflects a genuinely capable and often excellent service provider whose reputation is held back by recurring patterns of pricing disputes and a handful of serious workmanship or follow-through failures. Read less