Pro Rooter & Septic

The reviews for Pro Rooter & Septic reveal a clear positive sentiment overall, driven by several key factors. Many customers appreciate the company's quick response time, particularly in urgent situations like burst pipes and flooding. Reviews highlight that technicians are not only prompt but also polite and considerate, often accommodating customer schedules and ensuring cleanliness after comple... Read more

The reviews for Pro Rooter & Septic reveal a clear positive sentiment overall, driven by several key factors. Many customers appreciate the company's quick response time, particularly in urgent situations like burst pipes and flooding. Reviews highlight that technicians are not only prompt but also polite and considerate, often accommodating customer schedules and ensuring cleanliness after completing the work. James Hughan emerges as a standout technician receiving repeated praise for his communication skills, technical abilities, and personable demeanor. His commitment to keeping customers informed about the work being done and the expected outcomes resonates well with clients, leading them to express a strong preference for his services in the future. However, there are notable exceptions that reflect a more critical view. One review mentions dissatisfaction with the handling of septic line issues, where customers felt their concerns were brushed off and that there was a lack of follow-up after service completion. This situation suggests inconsistency in customer service, indicating that while some technicians perform excellently, there may be gaps in support, especially when dealing with complicated or unresolved issues. Overall, reviewers recommend Pro Rooter & Septic for their reliability, quality workmanship, and ethical standards. Customers appreciate the company's willingness to admit mistakes and rectify issues without upselling unnecessary repairs, which builds a foundation of trust. Nonetheless, the instances of reported poor communication and unresolved concerns illustrate areas for improvement, particularly in follow-up and issue resolution. An emphasis on enhancing customer service across all interactions could further strengthen their reputation and foster long-term loyalty among clients. Read less