PR Plumbing, Heating & Air Conditioning

Several positive aspects emerge from the reviews, primarily centered around the skill and professionalism of the technicians. Customers frequently commend the technicians for their promptness, courteous manner, and ability to diagnose issues effectively. For instance, several reviewers specifically mentioned technicians like Cody, Tyler, Jesse, and Thom as the highlights of their experiences, appr... Read more

Several positive aspects emerge from the reviews, primarily centered around the skill and professionalism of the technicians. Customers frequently commend the technicians for their promptness, courteous manner, and ability to diagnose issues effectively. For instance, several reviewers specifically mentioned technicians like Cody, Tyler, Jesse, and Thom as the highlights of their experiences, appreciating their thorough explanations and friendliness. One reviewer even expressed gratitude for having a technician take extra care in handling a plumbing issue, leading to a positive outcome. However, these favorable experiences seem to be in sharp contrast to the issues experienced regarding customer service as a whole. Multiple reviews criticize the company for inadequate communication, particularly concerning appointment scheduling and follow-up services. There are instances where customers waited several days for callbacks or clarification on job status. One review reflects on the frustrating experience of having to call multiple times to get updates on service appointments, indicating a pervasive issue within the company's communication protocol. Concerns about pricing and billing are also significant. Reviewers frequently feel that they are either charged excessively for services or that they encounter unexpected costs during their visits. For example, one customer expressed outrage over a $405 charge for a simple filter change, feeling blindsided by the lack of transparency leading up to the billed amounts. This sentiment is echoed throughout many reviews, leading to a swell of mistrust regarding the company's pricing structure, particularly for customers who were not using a home warranty service. Moreover, reliability issues appear to be a recurring theme among customer complaints. Several reviewers shared experiences of long waits for service, missed appointments, or technicians arriving unprepared. A particularly frustrating narrative involved a customer who dealt with a month-long process for AC repairs, only to be left with stained carpets due to inadequate care during the job. Such negative experiences contribute to an overall sentiment of frustration and dissatisfaction among many reviewers. In some reviews, customers noted a troubling trend regarding technician performance or professionalism. Reports of unprofessional behavior, including a tech using personal items without asking and instances of technicians Read less