D&S Mechanical

Positive Experiences: - Many customers laud D&S Mechanical's response times, often highlighting that technicians arrive promptly and communicate well about their work processes. Terms like "quick," "efficient," "professional," and "courteous" are frequently used to describe the service staff. - Specific technicians, chiefly Angel and Eric, receive repeated commendations for their skills and ... Read more

Positive Experiences: - Many customers laud D&S Mechanical's response times, often highlighting that technicians arrive promptly and communicate well about their work processes. Terms like "quick," "efficient," "professional," and "courteous" are frequently used to describe the service staff. - Specific technicians, chiefly Angel and Eric, receive repeated commendations for their skills and customer interaction. Customers appreciate being informed throughout the service process, which enhances their trust in the company's capabilities. - Customers regularly emphasize the value they feel they receive, mentioning that they find D&S Mechanical to be cost-effective compared to competitors. Reviews reflect a feeling of being well cared for, often noting that the service exceeded expectations.Negative Experiences: - Some reviews report significant dissatisfaction related to pricing, particularly for water heater repairs, where customers felt misled or overcharged. One customer cited a quote of $2,600 for a water heater, prompting frustration, while another claimed to have fixed a similar issue at a much lower cost with another service. - Reviews express concerns over communication breakdowns, particularly in terms of expectations set during initial inquiries versus what transpired during the actual service. Some customers felt that there was a lack of clarity about charges and options available. - A few negative reviews also indicated that responsiveness can vary, with customers experiencing difficulty in reaching the company for follow-up inquiries or issues.Overall Impression: - Despite the few negative experiences, the overarching sentiment appears to be one of loyalty and trust among satisfied customers who intend to recommend or continue using D&S Mechanical's services. There's a clear divide in experiences that suggests while many appreciate the integrity and effectiveness of the service, the company could benefit from refining communication and pricing practices to address the concerns of some clients. Read less