Dedicated Royalties

The reviews reveal two distinct customer experiences, which suggest inconsistency in service quality at Dedicated Royalties. The first review reflects a negative sentiment, characterized by disappointment and frustration owing to the company's failure to adhere to scheduled appointments. The repeated no-shows and subsequent unresponsiveness, indicated by hanging up on calls, portray a serious lack... Read more

The reviews reveal two distinct customer experiences, which suggest inconsistency in service quality at Dedicated Royalties. The first review reflects a negative sentiment, characterized by disappointment and frustration owing to the company's failure to adhere to scheduled appointments. The repeated no-shows and subsequent unresponsiveness, indicated by hanging up on calls, portray a serious lack of professionalism and accountability, leading to a high level of customer dissatisfaction. Conversely, the second review provides a more positive perspective, focusing on a specific employee, Daniel. His performance is described as courteous, quick, and professional, coupled with fair pricing. This positive feedback underscores that while some employees may provide satisfactory service, there may be systemic issues within the company impacting overall customer experience. In summary, while there are elements of commendable service at Dedicated Royalties, primarily when interacting with specific staff members, the overall impression is marred by serious operational shortcomings, particularly in reliability and customer communication. This dichotomy suggests a need for the company to enhance their appointment management and customer service protocols to ensure a more consistent and positive experience for all clients. Read less