B & B Plumbing and Construction

The reviews indicate that B & B Plumbing and Construction has a solid reputation for actual plumbing work, with multiple customers commending the plumbers for their punctuality, cleanliness, and professionalism. Phrases like "outstanding plumbers," "best value," and "highly recommended" underscore a high level of satisfaction regarding the quality of service provided during the job itself. Additio... Read more

The reviews indicate that B & B Plumbing and Construction has a solid reputation for actual plumbing work, with multiple customers commending the plumbers for their punctuality, cleanliness, and professionalism. Phrases like "outstanding plumbers," "best value," and "highly recommended" underscore a high level of satisfaction regarding the quality of service provided during the job itself. Additionally, customers referenced successful problem resolutions, such as the one involving a complicated sewer line issue, where the company ultimately delivered satisfactory customer service. However, a recurring theme throughout the reviews indicates substantial dissatisfaction with the company's reception staff. Descriptors like "incompetent morons" signal a significant negative customer interaction when it comes to scheduling and phone communication. Reviewers expressed frustration over failed attempts to book services, particularly for small jobs, which seems to suggest a possible lack of effort on the company's part to accommodate all customer inquiries, regardless of job size. One user specifically noted that their issues did not need to escalate into a negative review, had their calls been treated with more seriousness initially. Another common finding includes a contrast between customer expectations and the reception they receive from the company. While field staff is praised for their professionalism, the office staff's performance contrasts sharply, leading to a mixed overall experience. In conclusion, B & B Plumbing and Construction demonstrates strong capabilities in plumbing work, but must address the evident gaps in communication and customer service to enhance the overall customer experience further. Addressing these areas could help elevate their reputation from a mixture of praise and frustration to one of consistently high customer satisfaction. Read less