Acme Drain & Rooter Service

Quality of Service: Numerous reviews highlight the excellent quality of service provided by Chris and his team. Customers appreciate the thoroughness of their work, with one review emphasizing how Chris not only unclogged a drain but also educated the customer about potential future issues. Many reviewers mentioned that Chris uses top-notch equipment and techniques, such as live camera feeds to... Read more

Quality of Service: Numerous reviews highlight the excellent quality of service provided by Chris and his team. Customers appreciate the thoroughness of their work, with one review emphasizing how Chris not only unclogged a drain but also educated the customer about potential future issues. Many reviewers mentioned that Chris uses top-notch equipment and techniques, such as live camera feeds to diagnose problems, which enhances the perception of professional service.Response Time: Quick response times are a recurring positive theme in the reviews. Customers frequently noted that Chris was able to arrive at their homes promptly, even on weekends and holidays. This responsiveness contributed to a generally high level of customer satisfaction, especially during emergencies.Honesty and Fair Pricing: A significant number of reviewers praised Chris for his honesty and fair pricing compared to competitors. Customers felt that they were not taken advantage of, with mentions of reasonable charges and no upselling tactics. Several reviews indicated that users experienced financial relief due to Chris's cost-effective solutions.Communication Skills: While many reviews celebrated Chris's ability to explain problems clearly, a few comments raised concerns about his interpersonal skills during interactions. Some customers noted instances where Chris seemed unprofessional when asked for detailed estimates, leading to discomfort during service engagements. This inconsistency in communication may detract from the overall customer experience for a small segment.Emotional Connection and Trust: Customers expressed a sense of familiarity and trust toward the company, in part due to the long-standing history of Acme Drain & Rooter Service. Reviewers mentioned the emotional impact of Ray Read less