5 Star Drain Service

The reviews indicate significant dissatisfaction among a segment of customers primarily due to issues related to communication and customer service. A recurring theme is the lack of reliability, as multiple reviewers reported missed appointments and inadequate communication regarding delays. This appears to be a significant pain point, with one customer noting they took time off work only to have ... Read more

The reviews indicate significant dissatisfaction among a segment of customers primarily due to issues related to communication and customer service. A recurring theme is the lack of reliability, as multiple reviewers reported missed appointments and inadequate communication regarding delays. This appears to be a significant pain point, with one customer noting they took time off work only to have no one show up during the scheduled window. This lack of follow-through can create considerable frustration. Conversely, there are positive remarks about the quality of work provided by the owner and some staff members, showcasing that when the service is conducted as intended, it leaves customers satisfied. One reviewer specifically praised the owner for offering competitive pricing and clean workmanship, suggesting that the company has the potential to provide good service when expecting the right personnel. However, the reviews also reveal serious concerns regarding the conduct of specific employees, particularly Jason. Several customers described encounters with him as unprofessional and rude, which heavily tarnishes the reputation of the company. Complaints included dismissive attitudes and lack of respect for the customer's space, exemplified by unwarranted recording of interactions, which made customers uncomfortable. Additionally, the presence of another employee who was perceived as snooty further exacerbated feelings of disrespect within the home, signaling a lack of training in customer service and a need for improved employee conduct standards. Overall, while 5 Star Drain Service has moments of excellence in terms of service quality, significant improvements in communication, employee professionalism, and reliability are urgently needed to enhance customer satisfaction and ensure repeat business. Read less