Power Plumbing

Overall, the sentiment surrounding Power Plumbing is largely positive, with many reviews showcasing a high level of appreciation for the professionalism displayed by their technicians. Several customers laud the promptness and thoroughness of services provided, noting that technicians arrive on time, complete jobs efficiently, and demonstrate considerable expertise. Specific praise is often direct... Read more

Overall, the sentiment surrounding Power Plumbing is largely positive, with many reviews showcasing a high level of appreciation for the professionalism displayed by their technicians. Several customers laud the promptness and thoroughness of services provided, noting that technicians arrive on time, complete jobs efficiently, and demonstrate considerable expertise. Specific praise is often directed toward individual plumbers like Brian, Chris, and Adam, affirming the quality of their work and customer interaction. However, an underlying theme across multiple reviews is a concern regarding the company's pricing strategies. Several customers express feeling overcharged or dissatisfied with the bills issued relative to the work done. Reviews mention high rates for parts and labor that did not match expectations, leading to feelings of being taken advantage of. Some reviewers explicitly state they would not use the company again due to negative experiences related to pricing and perceived gouging. Customer service experiences are also mixed, with a significant number of reviewers commending the initial contact and service responsiveness while others report frustrations with follow-through or unresolved issues stemming from their interactions with the company. A recurring complaint involves a lack of communication or follow-up after service, leaving some customers feeling neglected or unsatisfied despite earlier positive encounters. In summary, while Power Plumbing appears to have built a loyal customer base who appreciate their prompt and quality service, there are significant inconsistencies related to pricing and customer service follow-through that are detracting from their overall reputation. Addressing these concerns could enhance customer satisfaction and loyalty further. Read less