Mr. Rooter Plumbing of Hayward

The reviews reflect a divide among customer experiences with Mr. Rooter Plumbing of Hayward. Positive sentiments generally stem from efficient service and knowledgeable staff. Customers frequently mentioned quick appointment scheduling, timely responses, and high competence among technicians. For instance, numerous reviews highlighted a technician named Jimmy, who was consistently described as pro... Read more

The reviews reflect a divide among customer experiences with Mr. Rooter Plumbing of Hayward. Positive sentiments generally stem from efficient service and knowledgeable staff. Customers frequently mentioned quick appointment scheduling, timely responses, and high competence among technicians. For instance, numerous reviews highlighted a technician named Jimmy, who was consistently described as professional, friendly, and efficient, helping several customers resolve their plumbing woes effectively. Conversely, negative sentiments were primarily centered around issues of cost transparency and customer service reliability. Several reviews reported unpleasant interactions regarding unexpected charges, slow responses to estimate requests, and isolated cases of poor communication which deteriorated the trust between the company and its customers. One review highlighted a problematic pricing structure, with experiences of hefty fees that were not adequately communicated beforehand. Furthermore, technical services provided by Mr. Rooter were often praised for their effectiveness, with customers expressing satisfaction about the resolutions to their plumbing issues. However, dissatisfaction emerged from complaints about follow-through Read less