Amor Plumbing

The reviews for Amor Plumbing are predominantly positive, particularly in terms of service quality and technician expertise. Common positive sentiments include:Expertise and Skill: Many reviews emphasize the technical proficiency of the technicians, notably Ted, who is described as knowledgeable, thorough, and efficient in his work on water heaters. Customers frequently complimented his ability to... Read more

The reviews for Amor Plumbing are predominantly positive, particularly in terms of service quality and technician expertise. Common positive sentiments include:Expertise and Skill: Many reviews emphasize the technical proficiency of the technicians, notably Ted, who is described as knowledgeable, thorough, and efficient in his work on water heaters. Customers frequently complimented his ability to explain technical processes clearly and provide insightful recommendations regarding maintenance and repairs.Customer Service: Tonya, noted for her helpfulness and efficiency, received praise for her responsiveness and ability to manage scheduling effectively. Many customers appreciated her proactive nature in dealing with warranty claims and ensuring that needed parts were ordered and installed promptly.Positive Customer Experience: Customers consistently conveyed satisfaction with their experiences, often reporting that issues were resolved quickly and expertly, leading to a feeling of relief and gratitude, especially in urgent situations. However, the reviews also reveal several common negative sentiments:Communication Breakdowns: A significant portion of the negative feedback centers around poor communication. Customers reported multiple instances of not receiving callbacks or updates after leaving messages, which led to frustration, particularly among those needing urgent assistance.Scheduling Issues: There were numerous complaints about scheduled appointments being missed or rescheduled without adequate notice. This lack of reliability has left several customers without hot water for extended periods, leading to dissatisfaction and a sense of abandonment in their time of need.Mixed Experience with Customer Interaction: While many customers had positive interactions with staff, some reports indicated that certain experiences with customer service, particularly under high-stress situations, were less favorable. Instances of perceived rudeness or dismissiveness from staff, particularly Tonya during complaints, have been highlighted by unhappy customers. In conclusion, Amor Plumbing shines in technical expertise and customer relations when service calls are fulfilled successfully. Nonetheless, they must address the evident communication and reliability issues to ensure that all customers leave with a positive impression. Improved responsiveness and accountability in scheduling could significantly enhance the overall customer experience and reinforce their positive reputation. Read less