Overview of Company Customer Sentiment Analysis in January
The reviews for T & R Plumbing overwhelmingly convey negative sentiments, highlighting significant dissatisfaction with the company's communication and reliability. Customers report unreliable service, with appointments regularly missed and poor responses to inquiries. Complaints emphasize a lack of professionalism, messy work, and inadequate problem resolution, leading customers to feel frustrate... Read more
The reviews for T & R Plumbing overwhelmingly convey negative sentiments, highlighting significant dissatisfaction with the company's communication and reliability. Customers report unreliable service, with appointments regularly missed and poor responses to inquiries. Complaints emphasize a lack of professionalism, messy work, and inadequate problem resolution, leading customers to feel frustrated and cheated. Many reviewers advise avoiding T & R Plumbing, describing their experience as a hassle, ultimately calling the owner a scam artist or irresponsible. The consistent lack of follow-up and care from the company has left clients feeling neglected and dissatisfied. In the detailed analysis, several common threads emerge from the reviews. A significant point of concern is the clear communication breakdown experienced by clients, leading to missed appointments and inadequate service. Multiple reviewers note that their initial calls went unanswered and that they struggled to reach the owner, Rocky, often resorting to contacting their home warranty companies for help. This lack of direct communication not only caused delays but also led to misunderstandings about service needs Read less