Northstar Plumbing, Heating and AC

Positive Experiences: - Several customers praised individual technicians, especially Edwin and Jesus, for their professionalism, courtesy, and technical skill. Many noted that these technicians took the time to explain issues thoroughly and provided educational insights about their systems. - The office staff, including individuals like Valerie and Debbie, were often highlighted for their he... Read more

Positive Experiences: - Several customers praised individual technicians, especially Edwin and Jesus, for their professionalism, courtesy, and technical skill. Many noted that these technicians took the time to explain issues thoroughly and provided educational insights about their systems. - The office staff, including individuals like Valerie and Debbie, were often highlighted for their helpfulness and empathy, particularly in sensitive situations such as rescheduling due to personal matters. - Many reviews commended the timely responses from Northstar, with quick appointments being a recurring theme. Several individuals appreciated the company's adaptive and responsive nature, especially in emergencies.Concerns About Pricing and Sales Tactics: - A persistent theme among numerous reviews is the concern related to pricing, with many customers feeling that they were quoted excessively high prices for repairs or replacements. Significant dissatisfaction arose from customers who felt pressured into purchasing unnecessary services or equipment, particularly targeting elderly clients. - Reviews from customers who sought second opinions often reported starkly lower estimates from competing companies, indicating a possible trend of upselling or misdiagnosis by Northstar technicians.Inconsistency in Service Quality: - The stark contrast in experiences Read less