Roroman Plumbing

Positive sentiments prominently feature throughout the reviews, particularly praising Jose for his professionalism and quick response time in emergency situations. Many customers expressed their appreciation for the thoroughness and dedication shown during plumbing tasks. Specific aspects highlighted include prompt service following issues like broken water heaters or clogged drains, which undersc... Read more

Positive sentiments prominently feature throughout the reviews, particularly praising Jose for his professionalism and quick response time in emergency situations. Many customers expressed their appreciation for the thoroughness and dedication shown during plumbing tasks. Specific aspects highlighted include prompt service following issues like broken water heaters or clogged drains, which underscored a commitment to customer satisfaction. Several reviews reflect positively on the affordability of services, with many customers noting that Roroman's pricing was competitive or lower than other plumbing companies. Repeat customers frequently mentioned their trust in Jose and the value provided through his work, often reinforcing a strong recommendation for the company. Despite these positive sentiments, negative feedback was notable, primarily regarding poor communication and experiences with rude staff. Instances included missed appointments, delays without notification, and a reported lack of professionalism from certain employees that detracted from the overall experience. Additionally, some customers voiced frustrations over perceived overcharging or failure to effectively resolve plumbing issues, which led to further complications and additional costs. In conclusion, while Roroman Plumbing showcases a solid reputation for effective and affordable plumbing solutions, consistent service quality and communication appear to be areas needing attention. Addressing employee behavior and providing better communication can enhance the overall customer experience and prevent negative impressions from impacting future business. Read less