Complete Plumbing Services

The reviews present a dichotomy of experiences at Complete Plumbing Services. On the positive side, clients appreciate the practical competence of the staff, especially in urgent situations such as the installation of a hot water heater. Reviewers commend Mike for his quick response and ability to fit them in promptly, underscoring a strong commitment to customer satisfaction. Long-term customers ... Read more

The reviews present a dichotomy of experiences at Complete Plumbing Services. On the positive side, clients appreciate the practical competence of the staff, especially in urgent situations such as the installation of a hot water heater. Reviewers commend Mike for his quick response and ability to fit them in promptly, underscoring a strong commitment to customer satisfaction. Long-term customers also highlighted their continuous positive experiences, citing the company's efficiency and reasonable pricing. Notably, one client, who is a Realtor, wholeheartedly recommends the service, emphasizing its dependability, which signifies trust in the company's long-term service quality. On the flip side, some reviews reveal significant dissatisfaction, pointing towards communication issues and perceived high costs. One reviewer specifically mentioned frustration with reaching the company due to a full voicemail box and the overall communication being described as "horrible." Another criticized the pricing as "very expensive" relative to their service experience, calling for potential clients to look elsewhere. This juxtaposition indicates that while the company has a loyal clientele satisfied with their services, there are critical areas that need addressing, particularly in improving communication and justifying pricing for broader customer satisfaction. In summary, Complete Plumbing Services is viewed positively by a segment of its customer base, yet it also faces challenges that could impede its reputation if not adequately addressed. Read less