C&C Plumbing

In examining the reviews, it becomes evident that C&C Plumbing consists of both committed and discontented clientele, which reflects inherent inconsistencies in service delivery. Positive sentiments largely stem from the effectiveness and professionalism of the owner, Carlos, and his team. Customers frequently mention the quality of the repairs and renovations, emphasizing timely work and a colla... Read more

In examining the reviews, it becomes evident that C&C Plumbing consists of both committed and discontented clientele, which reflects inherent inconsistencies in service delivery. Positive sentiments largely stem from the effectiveness and professionalism of the owner, Carlos, and his team. Customers frequently mention the quality of the repairs and renovations, emphasizing timely work and a collaborative approach to realizing the clients' visions. Positive experiences are underscored by recommendations for future work and expressions of gratitude for the successful outcomes of home projects, particularly in bathroom remodels and plumbing repairs. Common phrases include "great," "wonderful," "courteous," and "efficient," indicating a consistent level of satisfaction regarding the technical aspects of the service provided. Conversely, negative reviews point to significant operational shortcomings. Issues such as unprofessional behavior, lack of project oversight, and delays in completing jobs are prevalent. Several clients voiced frustration over lengthy project durations and poor communication, especially when it came to follow-up and customer service interactions. One recurring complaint involved a specific employee, Michele, whose customer service skills appeared to tarnish the overall client experience, leading some customers to seek alternatives. Disgruntled reviewers used terms like "run away," "bamboozled," and "excuses," indicating a deep dissatisfaction and highlighting a lack of reliability in service consistency. Ultimately, it seems that while C&C Plumbing is capable of delivering high-quality work, there are significant areas of concern that need addressing, particularly in customer service and project management to ensure a more uniform quality of experience for all customers. Read less