Habit Plumbing

The reviews paint a largely negative picture of Habit Plumbing, centered around recurring issues that customers face:Customer Service Failures: A common complaint among reviewers is the poor customer service experience, characterized by rude interactions, lack of follow-up, and frustration over inaccessible company representatives. Multiple customers reported difficulties in reaching out for updat... Read more

The reviews paint a largely negative picture of Habit Plumbing, centered around recurring issues that customers face:Customer Service Failures: A common complaint among reviewers is the poor customer service experience, characterized by rude interactions, lack of follow-up, and frustration over inaccessible company representatives. Multiple customers reported difficulties in reaching out for updates, with promises of call-backs that were not fulfilled.Scheduling and Reliability Issues: Reviewers frequently noted that promised appointment windows were ignored, with some plumbers failing to show up at all. Customers expressed frustration, having taken time off work only to be left waiting or rescheduled with inadequate notice. The reliability of the service was doubted, with customers suggesting that the company is disorganized.Perceived Unprofessionalism: Many reviews highlighted a consistent lack of professionalism among technicians and office staff. Instances of technicians arriving unprepared or failing to communicate effectively about the nature of repairs were noted, alongside claims of service inadequacies and incompetence when handling plumbing issues.Concerns Over Cost and Transparency: Numerous reviewers reported unexpected charges and discrepancies in billing, particularly involving additional costs for parts and services that were either not clearly communicated or deemed unnecessary by customers. This led to feelings of exploitation, particularly for those using home warranties where customers felt they were "being taken for a ride."Mixed Technicians' Reviews: Although there were divided opinions on the performance of specific technicians Read less