AAA Goforth Plumbing

AAA Goforth Plumbing has a genuinely mixed record across all four dimensions. Professionalism is the most volatile dimension: multiple reviews praise punctuality, responsiveness, and friendly technicians, but several credible negative reviews describe rude behavior toward an elderly customer, an unreturned phone call, and technicians who talked their way out of a job and left — these are serious... Read more

AAA Goforth Plumbing has a genuinely mixed record across all four dimensions. Professionalism is the most volatile dimension: multiple reviews praise punctuality, responsiveness, and friendly technicians, but several credible negative reviews describe rude behavior toward an elderly customer, an unreturned phone call, and technicians who talked their way out of a job and left — these are serious, specific complaints that meaningfully drag the score down. Pricing is the strongest dimension, with multiple reviewers independently noting fair quotes, below-market rates, transparent pricing, and even technicians voluntarily reducing charges — though one negative review alleged marked-up parts and an unexpected service charge for a callback on their own faulty work. Project completion is significantly impacted by two explicit failure cases: one review describes a cross-threaded pipe left leaking after a valve change, and another describes technicians leaving an active leak after a backflow valve replacement — both are direct, specific accounts of incomplete or defective work. Experience scores moderately; many reviews cite skilled, efficient repairs and effective problem-solving, but the slab leak incident where the crew claimed inability to diagnose a problem that a competitor resolved the same day without special equipment raises legitimate questions about technical capability or willingness. Read less