1-800-Plumber + Air

The reviews present a polarized view of 1-800-Plumber + Air. A recurring theme is the dissatisfaction with pricing; multiple customers noted that the quotes provided were significantly higher than competitors, leading to frustration and the suggestion that potential customers seek alternatives for better pricing. For instance, one reviewer mentioned being quoted nearly $3,000 more than others for ... Read more

The reviews present a polarized view of 1-800-Plumber + Air. A recurring theme is the dissatisfaction with pricing; multiple customers noted that the quotes provided were significantly higher than competitors, leading to frustration and the suggestion that potential customers seek alternatives for better pricing. For instance, one reviewer mentioned being quoted nearly $3,000 more than others for a gas line, while another commented on high fixed-price bidding for a water softener installation. These points suggest a consistent pattern of perceived price gouging. Conversely, there were positive remarks about the professionalism and expertise of the plumbers. Customers noted their knowledge, politeness, and efficiency, with one reviewer specifically appreciating that the plumber did not attempt to upsell additional services. This highlights that while the pricing may be a sticking point, the service quality received is satisfactory and fosters a level of trust in the workforce. Communication also received commendations, with one customer expressing contentment with prompt and clear interactions and timely arrivals. However, there is a notable concern regarding recurring service charges that customers found cumbersome to manage, indicating that the administrative experience could benefit from improvement. In summary, while the company provides quality service through knowledgeable and courteous staff, it may not be perceived as a cost-effective option by all consumers, leading to mixed sentiments in their reviews. Price sensitivity appears to be a significant factor in shaping customer perceptions of value at 1-800-Plumber + Air. Read less