Osterman Plumbing Company

The reviews reveal a dichotomy in customer experiences with Osterman Plumbing Company. On one hand, several reviewers praised the quick service and efficiency of a plumber named Shawn. Positive remarks regarding his communication, professionalism, and effectiveness in resolving plumbing issues suggest that he is a strong point for the company. Terms such as "super quick," "friendly," and "reasonab... Read more

The reviews reveal a dichotomy in customer experiences with Osterman Plumbing Company. On one hand, several reviewers praised the quick service and efficiency of a plumber named Shawn. Positive remarks regarding his communication, professionalism, and effectiveness in resolving plumbing issues suggest that he is a strong point for the company. Terms such as "super quick," "friendly," and "reasonable rates" were frequently employed, indicating a level of customer satisfaction particularly related to his service. However, contrasting this, one reviewer illustrated significant frustrations regarding the overall handling of service requests, citing problems with follow-up and lack of responsiveness from the owner, Mr. Osterman. This reviewer expressed disappointment in having to resolve issues independently after multiple attempts to secure a return visit for unsatisfactory work. The sentiments here revolve around a perceived lack of accountability and communication, which marred an initial positive impression. Key common findings include:Positive Feedback on Shawn: The excellent service provided by Shawn stood out in multiple reviews, often highlighting his proactive communication style, quick response times, and expertise.Negative Communication Experiences: Several reviews pointed to poor communication and follow-up by the owner, Mr. Osterman, leading to dissatisfaction, especially from one customer who detailed an extended period without resolution and unsuccessful transparency attempts.Mixed Resolution Outcomes: While some plumbing issues were resolved quickly, others required follow-ups and DIY fixes by customers, illustrating inconsistency in service reliability.Recommendation Discrepancies: Some customers fully endorsed the services and indicated they would return, while others firmly advised against engaging with the business due to their negative experiences. In summary, while individual experiences with specific staff members like Shawn are largely positive, there is a significant need for the company to address communication and follow-up practices to improve overall customer satisfaction. Read less