The Neighborhood Plumber

Recent reviews for The Neighborhood Plumber depict a company that excels in delivering quality plumbing services. Most customers highlighted the quick and efficient service, noting that technicians were both friendly and professional. Many reviewers felt that prices were reasonable, especially compared to larger retail options, suggesting that they provide competitive rates for the quality of serv... Read more

Recent reviews for The Neighborhood Plumber depict a company that excels in delivering quality plumbing services. Most customers highlighted the quick and efficient service, noting that technicians were both friendly and professional. Many reviewers felt that prices were reasonable, especially compared to larger retail options, suggesting that they provide competitive rates for the quality of service rendered. The expertise of the staff, particularly in complex situations such as converting systems from electric to gas, received high marks, with customers feeling that their needs and preferences were respected. However, there was a significant outlier regarding the customer service experience over the phone. One reviewer reported an unsatisfactory interaction where the staff member laughed and hung up, leading to feelings of disappointment, particularly given the stressful context of their plumbing issue. Although the company did respond to complaints and feedback, as illustrated by the letter from the owner offering a discount and showing care, it highlights an area for potential improvement in customer service training. Overall, The Neighborhood Plumber appears to be a reliable choice for plumbing needs, with strong technical skills and a commitment to customer satisfaction, tempered by a need for attentiveness in phone interactions. Read less