Roto-Rooter Plumbing & Restoration

This contractor's reviews paint a deeply mixed picture dominated by serious recurring failures. Professionalism is heavily penalized by multiple accounts of no-shows without notice, extreme tardiness with no courtesy calls, a technician arriving without promised PPE, and a dismissive or overly salesman-like attitude from staff and managers — though a handful of reviews do praise individual techn... Read more

This contractor's reviews paint a deeply mixed picture dominated by serious recurring failures. Professionalism is heavily penalized by multiple accounts of no-shows without notice, extreme tardiness with no courtesy calls, a technician arriving without promised PPE, and a dismissive or overly salesman-like attitude from staff and managers — though a handful of reviews do praise individual technicians like Donte, Keith, Carl, and Derek as courteous and personable. Pricing is a significant weak point, with multiple reviewers explicitly calling out hidden charges, undisclosed fees, and rates described as nearly double the market average, including one manager who was rude when confronted about the lack of disclosure. Project completion is severely undermined by a no-show appointment with zero follow-up, a promised complimentary scope that never happened, a technician who could not complete a basic valve shutoff, and a highly alarming upsell pattern where a $50–100 repair was quoted at over $8,500. Experience scores modestly higher due to several positive mentions of skilled, knowledgeable individual technicians, but is offset by the technician who could not shut off a standard waterline and the egregious misdiagnosis in the upsell review. Read less