Roto-Rooter Plumbing & Restoration

The reviews for Roto-Rooter Plumbing & Restoration present a mixed picture, revealing significant dissatisfaction alongside instances of commendation for certain employees and quick service. Many customers reported serious issues with miscommunication, being overcharged, and poor customer service experiences, including technicians arriving later than scheduled or failing to show up altogether. Neg... Read more

The reviews for Roto-Rooter Plumbing & Restoration present a mixed picture, revealing significant dissatisfaction alongside instances of commendation for certain employees and quick service. Many customers reported serious issues with miscommunication, being overcharged, and poor customer service experiences, including technicians arriving later than scheduled or failing to show up altogether. Negative sentiments predominated around pricing tactics perceived as misleading and inadequate handling of customer concerns. However, some customers expressed satisfaction with specific technicians' professionalism and responsiveness, highlighting the quality of service when delivered correctly. Overall, while some positive experiences were noted, a substantial number of reviews indicated significant frustrations with the company, suggesting a need for improvement in customer relations and transparency in pricing. Read less