Sooner Plumbing

The recent reviews for Sooner Plumbing reveal a predominantly positive sentiment among customers, highlighting the professionalism, reliability, and honesty of owner Ariel and his team. Many reviewers commended the quality of work, reasonable pricing, and thorough communication provided throughout their service experiences. However, there are notable dissenting opinions regarding a specific kitche... Read more

The recent reviews for Sooner Plumbing reveal a predominantly positive sentiment among customers, highlighting the professionalism, reliability, and honesty of owner Ariel and his team. Many reviewers commended the quality of work, reasonable pricing, and thorough communication provided throughout their service experiences. However, there are notable dissenting opinions regarding a specific kitchen sink installation, pointing to scheduling issues and a perceived lack of honesty in product selection. Overall, while the company has garnered significant praise, the mixed experiences surrounding certain jobs indicate room for improvement in consistency and customer satisfaction. Detailed Sentiment Analysis:Consistency and Reliability: A significant number of reviewers expressed satisfaction with Sooner Plumbing's reliability and consistent quality of work over the years. Customers appreciated Ariel's quick response times, professionalism, and expertise in diagnosing and resolving plumbing issues efficiently.Professionalism and Customer Service: Many customers highlighted Ariel and his team's friendly demeanor, respect for the customer's home, and clear communication. Reviews repeatedly noted how Ariel was upfront about costs and did not employ high-pressure sales tactics, which instilled a sense of trust in his services.Pricing: The sentiment regarding pricing was generally favorable, with numerous customers mentioning that Sooner Plumbing offered reasonable rates compared to competitors. Many reviews indicated a strong appreciation for the transparency of quotes and avoidance of unexpected charges, which is often a common concern with service providers.Mixed Experiences: Despite the predominance of positive reviews, there were critical experiences specifically related to a kitchen sink installation that were noteworthy. Some customers reported poor communication regarding scheduling and product selection, claiming that the team ordered the wrong type of sink and did not acknowledge the oversight. This highlights a potential need for improved project management and communication during installations.Trustworthiness: Numerous reviews reaffirmed Ariel and his team's reputation for being honest and ethical, particularly in situations where other plumbers had attempted to upsell unnecessary services. This aspect resonated strongly with customers, leading to repeat business and recommendations.Repeat Customers: Many customers noted that they have repeatedly turned to Sooner Plumbing for various plumbing needs over multiple years, signaling a loyal customer base. This loyalty further emphasizes the overall satisfaction with Ariel's services across different plumbing projects. In conclusion, while the majority of experiences with Sooner Plumbing have been overwhelmingly positive, with commendations for skill, honesty, and customer care, addressing the highlighted negative experiences would enhance their service reputation further. The company is well-regarded for reliable and honest plumbing work, making it a favored choice among many customers. Read less