Drain Patrol

The reviews for Drain Patrol indicate several key areas of concern among customers:Service Quality: A common complaint is the quality of work performed by technicians. Multiple customers report that their plumbing issues were not resolved effectively, with comments pointing out that only a small fraction of the repairs were successful. One customer even noted that only one out of four drains was f... Read more

The reviews for Drain Patrol indicate several key areas of concern among customers:Service Quality: A common complaint is the quality of work performed by technicians. Multiple customers report that their plumbing issues were not resolved effectively, with comments pointing out that only a small fraction of the repairs were successful. One customer even noted that only one out of four drains was fixed, highlighting serious deficiencies in technical skill or knowledge.Communication Issues: Customers report significant problems with communication both in scheduling and during appointments. Many mention receiving late notifications about technician arrivals, or no follow-up at all, leading to feelings of abandonment and frustration. For instance, one reviewer noted their appointment was pushed back repeatedly, leaving them waiting late into the night without any further contact from the company.Professionalism and Cleanliness: There are repeated mentions of a lack of professionalism from the technicians. This includes not wearing protective footwear to prevent tracking dirt and grime into customers' homes, as well as leaving areas in disarray after their work. Such actions exacerbate the negative perceptions of the occupational standards upheld by Drain Patrol.Customer Service Experience: Although some customers commend the initial politeness of staff, reviews reveal that once issues arise, this courtesy does not translate into effective problem-solving or timely resolutions. In particular, one customer pointed out a dismissive attitude from a representative during a complaint, showcasing a lack of empathy and customer care.Reliability and Timeliness: A recurring theme is the company Read less