McKinnon & Sons Plumbing & Rooter Service

The reviews for McKinnon & Sons Plumbing & Rooter Service present a mixed sentiment. While several customers praise the company for its reliable service, professionalism, and fair pricing, others have expressed significant disappointment due to scheduling issues, subpar communication, and concerns about the quality of some materials used. The presence of both highly positive and negative experienc... Read more

The reviews for McKinnon & Sons Plumbing & Rooter Service present a mixed sentiment. While several customers praise the company for its reliable service, professionalism, and fair pricing, others have expressed significant disappointment due to scheduling issues, subpar communication, and concerns about the quality of some materials used. The presence of both highly positive and negative experiences suggests that while many customers appreciate their service, there are also critical areas that need improvement, especially related to customer engagement and reliability. In more detail, the sentiment analysis reveals several common themes among the customer reviews. A number of customers commend the company for providing outstanding service over multiple years, highlighting their professionalism, efficiency, and competitive pricing in contrast to larger corporations. Positive testimonials emphasize successful plumbing repairs and installations, with many users enjoying long-standing relationships with McKinnon & Sons, suggesting a level of trust established over time. However, contrasting this are several negative experiences centered on scheduling and communication. Multiple customers reported frustrations regarding missed appointments, last-minute cancellations, and a lack of timely communication from the company. These issues led to significant inconvenience for some customers, resulting in lost time and a diminished trust in the company's reliability. Furthermore, there are complaints about the quality of certain products used, particularly a thermostat that failed within a year of installation, indicating possible quality assurance concerns. Overall, while McKinnon & Sons has a strong base of satisfied customers and a reputation for quality work, they need to address the highlighted areas of inconsistency in their scheduling and communication practices to enhance overall customer satisfaction. Read less