Quest Home Services

A detailed analysis of the reviews reveals consistent themes of satisfaction with several key attributes of Quest Home Services:Responsiveness and Communication: Many customers commend the promptness of responses from both the office staff and technicians. Selina, who handles calls and scheduling, is repeatedly mentioned for her professionalism and ability to accommodate urgent requests. Quick com... Read more

A detailed analysis of the reviews reveals consistent themes of satisfaction with several key attributes of Quest Home Services:Responsiveness and Communication: Many customers commend the promptness of responses from both the office staff and technicians. Selina, who handles calls and scheduling, is repeatedly mentioned for her professionalism and ability to accommodate urgent requests. Quick communication and follow-ups are emphasized as critical factors in customer satisfaction.Professionalism and Expertise: Steve, the main technician, receives numerous accolades for his skill in diagnosing issues accurately and efficiently. Clients appreciate his technical knowledge and the clear, friendly manner in which he addresses their concerns. Many reviews reflect a sense of trust in his judgment, with customers noting that he did not upsell unnecessary services, providing peace of mind.Quality of Service: The reviews highlight a consensus about the quality of repairs and installations. Customers report prompt service, attention to detail, and thoroughness in completing tasks. Several customers specifically mention repairs done swiftly and effectively, often resolving issues that other companies had difficulty addressing.Affordability: The pricing of services is often described as reasonable and competitive. Many customers contrast Quest's prices favorably against other companies, noting not only that they receive good value for their money but also that transparency in pricing is a strong company trait.Customer Loyalty and Recommendations: Many reviewers express a willingness to use Quest Home Services for future needs and recommend the company to friends and neighbors, indicating a high level of satisfaction and loyalty.Negative Feedback: Despite the positive sentiment, there is mention of a negative experience involving a missed appointment without notification and concerns about an expired contractor's license. This uncommon criticism may impact potential customers' perceptions if addressed inadequately. In summary, Quest Home Services emerges as a reputable company noted for its responsiveness, high-quality service, and fair pricing in a competitive market. The minor setbacks reported seem overshadowed by the predominant positive experiences shared by numerous satisfied customers. Read less