Premier Plumbing

A majority of the reviews for Premier Plumbing highlight a strong appreciation for their technicians, particularly Austin and Ruben, who are noted for their professionalism, courtesy, and responsiveness. Several customers have built long-term relationships with these technicians, praising their knowledge and ability to provide effective solutions to complex plumbing issues. Positive mentions of co... Read more

A majority of the reviews for Premier Plumbing highlight a strong appreciation for their technicians, particularly Austin and Ruben, who are noted for their professionalism, courtesy, and responsiveness. Several customers have built long-term relationships with these technicians, praising their knowledge and ability to provide effective solutions to complex plumbing issues. Positive mentions of company policies, such as free quotes or a discount for veterans, contribute to a favorable overall perception. However, contrasting these positive experiences, a notable number of negative reviews emerged, particularly regarding pricing practices and service delivery. Certain customers reported feeling pressured into purchasing upgrades or services that were not initially requested, leading to a belief that transparency was lacking in cost estimations. Incidences where customers received unexpectedly high quotes for straightforward repairs further fueled dissatisfaction. Discrepancies in follow-through on service commitments, such as follow-ups or completing unfinished work, were also highlighted, resulting in frustration for several customers. In summary, while Premier Plumbing showcases strong technical skills and positive customer interactions with some team members, the reviews indicate a need for improved consistency in pricing transparency and overall customer service experience across all interactions. Addressing these concerns can help enhance customer trust and satisfaction. Read less